Find the support requests you need with extensive filter and ordering options, such as:
Or maybe you just want to order by which requests have been sitting the longest without a resolution, or waiting on a reply from you!
Avoid unreliable RSS feeds and email notifications!
Get notified when a new support request comes in, directly in your company Slack channel, with direct links for either support forums, or WP Support Hub to quickly act.
Track reviews in the same place as your support requests, giving you the opportunity to respond to, and possibly improve a users experience with your theme or plugin.
Watch the rating history of each review, and see how your updates, and interactions, change users perception of your product.
Request information that is necessary to help you resolve a support request, but should not be shared publicly, and have it automatically be attached to the support request, information such as:
Add notes to a support request, allowing you to leave important information for the next person who either has to look up a request for historical reasons, or takes over a request for any reason.
You can also attach notes to individual users for any reason, and find a full overview of their interactions with your support systems.
Get the full overview of the support requests you receive, and how you are handling them, including features such as:
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Hi, my name is Marius Jensen, and I created WP Support Hub.
My goal is to ensure that as many users on WordPress.org as possible get the support they seek, through empowering those who publish plugins and themes on the platform!
🎯 Set your own resolution targets
👀 See unopened tickets in one place
🔍 Find missed and outstanding tickets at a glance
Never miss out on passionate community members who help your users out, identify them, and make sure they get the recognition they deserve!
Who knows, you might even find your next hire among them!
WP Support Hub is free to use for all, but some features may only be available on paid plans.