Features
Find the support requests you need with extensive filter and ordering options, such as:
- Custom tags
- Individual plugin or theme
- Date ranges
- Awaiting response
Or maybe you just want to order by which requests have been sitting the longest without a resolution, or waiting on a reply from you!
Avoid unreliable RSS feeds and email notifications!
Get notified when a new support request comes in, directly in your company Slack channel, with direct links for either support forums, or WP Support Hub to quickly act.
Track reviews in the same place as your support requests, giving you the opportunity to respond to, and possibly improve a users experience with your theme or plugin.
Watch the rating history of each review, and see how your updates, and interactions, change users perception of your product.
Request information that is necessary to help you resolve a support request, but should not be shared publicly, and have it automatically be attached to the support request, information such as:
- License keys
- Account ownership
- Payment information
- Potentially sensitive logs
Add notes to a support request, allowing you to leave important information for the next person who either has to look up a request for historical reasons, or takes over a request for any reason.
You can also attach notes to individual users for any reason, and find a full overview of their interactions with your support systems.
Get the full overview of the support requests you receive, and how you are handling them, including features such as:
- Daily ticket creation, and resolutions
- Overall trend for ticket resolutions
- Which days or the weeks, or even times of the day, have the most tickets created
- Who is participating in your support requests
* Some statistics and analytics are only available on paid plans.
